Technical Support Specialist

20 hours ago

Ghaziabad, Uttar Pradesh, India beBeeSupport Full time ₹ 20,13,600 - ₹ 30,17,600
Job Description

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess excellent technical skills, strong communication abilities, and the ability to work effectively in a fast-paced environment.

  • Serve as the primary contact for application monitoring and incident management in investment banking front and middle office applications.
  • Respond promptly to system alerts, incidents, and user-reported issues.
  • Investigate and analyze incidents to determine root causes, troubleshoot, and resolve technical issues related to applications, databases, and integrations.
Required Skills and Qualifications
  • Bachelor's degree in computer science, information technology, or a related field.
  • 8+ years of experience in supporting business applications.
  • Good experience in AWS.
  • Proven experience in a similar role, providing technical support for enterprise-level software applications.
  • Strong understanding of software development lifecycle and ITIL processes.
  • Experience with ticketing systems such as Jira.
  • Proficiency in troubleshooting Unix/Linux environments.
  • Experience with database technologies such as SQL Server.
  • Knowledge of programming languages scripting languages (Shell, Python etc.).
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
Benefits

This is an exciting opportunity to work on high-profile projects, develop your technical skills, and grow your career in a dynamic organization.

Others

We offer a competitive salary and benefits package, opportunities for professional growth, and a collaborative work environment.

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