Technical Support Specialist

2 days ago

Mysore Ghaziabad Delhi, India beBeeTroubleshooting Full time ₹ 6,00,000 - ₹ 8,00,000
Technical Support Specialist

Are you passionate about delivering exceptional customer service and resolving complex technical issues? Do you have a strong understanding of software and hardware troubleshooting?

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide remote technical support to customers, troubleshoot and resolve software and hardware issues, and collaborate with internal teams to escalate and resolve complex technical issues.

Key Responsibilities:
  • Provide remote technical support to customers by diagnosing and troubleshooting software and hardware issues.
  • Guide customers through step-by-step solutions, ensuring they understand and resolve the technical problems they encounter.
  • Document and track all support requests and solutions in a clear and organized manner.
  • Collaborate with internal teams (e.g., development, engineering) to escalate and resolve complex technical issues.


Required Skills and Qualifications:
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  • Experience: At least 2 years of experience in technical support or a similar role, particularly in a remote setting.
  • Strong understanding of software and hardware troubleshooting.


Benefits:
  • Opportunity to work with a dynamic team and contribute to the success of the organization.
  • Professional growth and development opportunities.
  • Competitive compensation and benefits package.


Others: This is an excellent opportunity for a motivated and customer-focused individual to join our team and make a meaningful contribution to our customers' success.

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