Dispute & Chargeback Solution Developer
5 days ago
We are seeking a highly skilled and experienced professional to join our team as a Dispute & Chargeback Associate. This role will involve managing global implementations by analyzing stakeholders' business requirements and developing innovative solutions to address their challenges.
The ideal candidate will have expertise in Power Platform, with experience in working with Microsoft Azure programming languages (Python, JAVA, etc.) an advantage. They will also have a good understanding of MS Office package, including VBA programming basis, and certification in Quality Management would be beneficial.
Responsibilities:
- Support the design of Rapid Automation process solutions, develop and maintain BI dashboards, applications or tools using relevant technology;
- Identify improvement opportunities to eliminate waste, automate manual work, standardize processes;
- Create and maintain RA solution documentation, test procedures and scenarios for testing phases;
- Develop and maintain efficient, well-structured, maintainable and easy-to-understand dashboards, applications and scripts;
- Support Operational teams during UAT and roll-out phases;
- Collaborate closely with other teams or functions, and IT team, in connection with data feeds, data mapping, and new system training;
- Build strong liaison with Operations, Sales, Marketing and Product Management team to ensure best customer experience and consider customer requirements for product evolution;
- Support existing processes and implement change requirements as part of structured change control process;
- Resolve issues arising in day-to-day running of RA processes and provide timely responses and solutions as required;
- Collaborate closely with project and operational teams in connection with training and hand-over activities;
- Update project details, documentation and internal trackers periodically;
- Finds opportunities for continuous process improvement and innovative solutions.
Estimated Salary: $80,000 - $110,000 per year
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