Chargeback Operations Automation Expert

8 hours ago


Noida, Uttar Pradesh, India Genpact Full time
Job Requirements

To succeed in this role, you will need to possess excellent analytical and problem-solving skills, with the ability to think critically and creatively. You should also have excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

The ideal candidate will have a strong background in IT, with experience in working with Power Platform and Microsoft Azure programming languages (Python, JAVA, etc.). Certification in Quality Management would be beneficial.

Key Responsibilities:

  • Design and develop Rapid Automation process solutions;
  • Analyze stakeholders' business requirements and develop innovative solutions;
  • Identify improvement opportunities to eliminate waste, automate manual work, standardize processes;
  • Collaborate closely with other teams or functions, and IT team, in connection with data feeds, data mapping, and new system training;
  • Build strong liaison with Operations, Sales, Marketing and Product Management team to ensure best customer experience and consider customer requirements for product evolution;
  • Support existing processes and implement change requirements as part of structured change control process;
  • Resolve issues arising in day-to-day running of RA processes and provide timely responses and solutions as required;
  • Collaborate closely with project and operational teams in connection with training and hand-over activities;
  • Update project details, documentation and internal trackers periodically;
  • Finds opportunities for continuous process improvement and innovative solutions.

Estimated Salary: $90,000 - $120,000 per year



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