Dispute and Chargeback Solutions Expert
2 days ago
Genpact is seeking a highly skilled Dispute & Chargeback Associate to join our team. In this role, you will be responsible for managing global implementations by analyzing stakeholders' business requirements and developing innovative solutions to challenges they face.
About the Role:
You will support the design of Rapid Automation process solutions, develop and maintain BI dashboards, applications, or tools using technology appropriate for the task. This includes Power Platform, VBA programming language, Office 365 applications, SharePoint, Power BI, and other RPA systems.
Responsibilities:
* Identify improvement opportunities to eliminate waste, automate manual work, standardize processes
* Create and maintain RA solution documentation, test procedures, and scenarios for testing phases
* Develop and maintain efficient, well-structured, maintainable, and easy-to-understand dashboards, applications, and scripts
* Support Operational teams during UAT and roll-out phases
* Collaborate with other teams or functions, and IT team in connection with data feeds, data mapping, and new system training
* Build a strong liaison with operations, sales, marketing, and product management teams to ensure customer requirements are considered for product evolution
Requirements:
* University graduate (preferably IT / Economics / Mathematics)
* Minimum 2 years proven experience working with Power Platform - Expert level
* Good knowledge of MS Office package including VBA programming basis (macro level)
* Business process understanding in terms of Infrastructure and Logistics, workflow, reporting, metrics, input, output, etc.
* Ability to conduct business data analysis including preparation of reports
* Experience with process improvement methodologies (Lean/ Six Sigma, Process Engineering, Design Thinking, others)
* Willingness to continuous learning and self-development
Benefits:
As a valued member of our team, you will receive a competitive salary of $80,000 per year. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
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