Collections Expert
2 days ago
Job Title: Collections Expert
About the Role: We are seeking a skilled Collections Expert to join our team at Genpact. As a key member of our collection's department, you will be responsible for resolving past due invoices and disputed deductions.
Key Responsibilities:
Dispute Resolution: Respond to email/phone queries related to disputed invoices, ensuring timely resolution and customer satisfaction.
Research and Analysis: Conduct thorough research and analysis of disputes/deductions in our ERP system, identifying areas for process improvement.
Process Improvement: Collaborate with departments to improve processes and automate workflows, enhancing efficiency and reducing manual efforts.
Daily Reporting: Provide daily reports on individual portfolios to track and monitor past dues, ensuring prompt action is taken to resolve issues.
Collections Strategy: Implement an effective collections strategy to reduce past due amounts, driving business growth and revenue.
Qualifications:
Education: Graduation in any stream from a recognized university.
Interpersonal Skills: Excellent interpersonal skills, with the ability to effectively communicate with customers, colleagues, and stakeholders.
Experience: Prior collections management experience is highly desirable, but not mandatory.
What You'll Gain: As a Collections Expert at Genpact, you can expect a competitive salary of approximately $65,000 per annum, commensurate with your qualifications and experience. Our company offers a dynamic work environment, opportunities for career growth, and a comprehensive benefits package, making it an ideal place to build a successful career in debt recovery.
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