Chargeback Analyst and Process Improvement Specialist
2 days ago
We are seeking a skilled Dispute & Chargeback Associate to join our team at Genpact. The successful candidate will have excellent analytical skills and problem-solving approach, as well as experience with process improvement methodologies.
About Us:
At Genpact, we dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
The Role:
In this role, you will be responsible for managing global implementations, designing Rapid Automation process solutions, and developing innovative solutions to challenges faced by stakeholders. You will also collaborate with other teams or functions, and IT team in connection with data feeds, data mapping, and new system training.
Responsibilities:
* Develop and maintain dashboards, applications, and scripts that are efficient, well-structured, maintainable, and easy to understand
* Support Operational teams during UAT and roll-out phases
* Collaborate closely with project and operational teams in connection with training and handover activities
* Find opportunities for continuous process improvement and innovative solutions
Qualifications:
* University graduate (preferably IT / Economics / Mathematics)
* Minimum 2 years proven experience working with Power Platform - Expert level
* Good knowledge of MS Office package including VBA programming basis (macro level)
* Business process understanding in terms of Infrastructure and Logistics, workflow, reporting, metrics, input, output, etc.
* Ability to conduct business data analysis including preparation of reports
* Experience with process improvement methodologies (Lean/ Six Sigma, Process Engineering, Design Thinking, others)
* Willingness to continuous learning and self-development
Benefits:
As a valued member of our team, you will receive a competitive salary of $85,000 per year. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
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