ITIL Process Improvement Specialist

24 hours ago


Noida, Uttar Pradesh, India HIC Global Solutions Full time
Job Overview

HIC Global Solutions is seeking an experienced ITIL Process Improvement Specialist to join our team. As a key member of our Service Management department, you will be responsible for designing, implementing, and supporting ITIL 4 based processes for various IT services.

About the Role

In this role, you will contribute to process transformations and improvements using industry best practices and techniques. Your main duties will include responding to global queries related to ways of working of established processes - Incident, Problem, Change and Request management, contributing to adoption of Service Management processes across all teams, performing process workflow testing on Service management tools, managing and measuring process compliance against defined processes and policies, conducting Process audits, sharing Audit reports and tracking findings to closure, and collaborating with multiple stakeholders across cultures and geographies.

Key Responsibilities

Design, implement, and support ITIL 4 based processes for various IT services
* Contribute to process transformations and improvements using industry best practices and techniques
* Respond to global queries related to ways of working of established processes - Incident, Problem, Change and Request management
* Contribute to adoption of Service Management processes across all teams
* Perform process workflow testing on Service management tools
* Manage and measure process compliance against defined processes and policies
* Conduct Process audits, share Audit reports and track findings to closure
* Collaborate with multiple stakeholders across cultures and geographies

Qualifications and Skills

To be successful in this role, you should have the following skills and certifications:

ITIL 4 certified
* Internal Auditor for ISO 20000
* Advanced knowledge of Service Management ticketing tools
* Good knowledge of Service Level Agreements and process KPIs
* Proficient in Microsoft Visio and Microsoft Excel
* Excellent communication and analytical skills
* Ability to work independently and as part of a team
* Proficiency in using Micro Focus SMAX ITSM platform or similar ITSM tools

Salary Estimate

The salary for this role is approximately $90,000 per year, depending on location and experience.

  • Noida, Uttar Pradesh, India Pyramid Consulting, Inc Full time

    We are seeking a skilled and motivated Process Trainer to join our team as Process Improvement Specialist. The role involves designing, delivering, and assessing training programs to ensure employees are proficient in company processes and workflows. This position requires excellent communication skills, a strong understanding of process improvement, and a...

  • ITIL Process Expert

    9 hours ago


    Noida, Uttar Pradesh, India Diksha Technologies Private limited Full time

    We are looking for an experienced Application Support Engineer to join Diksha Technologies Private Limited. The ideal candidate will have expertise in Unix/Linux environments, Shell scripting, and SQL, coupled with a strong understanding of ITIL processes.About the JobThis is an on-site role based in Noida, requiring an immediate to 15-day notice period.Key...


  • Noida, Uttar Pradesh, India exl Full time

    About UsExL is a leading provider of business process improvement solutions, dedicated to helping organizations enhance customer service and reduce operating efficiency.Job SummaryWe are seeking a highly motivated Business Process Improvement Specialist to join our team. As a key member of our operations team, you will be responsible for utilizing resources...


  • Noida, Uttar Pradesh, India HCLTech Full time

    Job OverviewThe ideal candidate will be responsible for administering a ServiceNow instance, ensuring the delivery of high-quality services to customers. This role requires strong technical skills, including experience with ServiceNow scoped applications, Virtual agent, Performance Analytics, and Web Services Integration.About UsWe are HCLTech, a leading...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Noida, Uttar Pradesh, India. As an ITIL expert, you will be responsible for providing L2 technical guidance and support to our end-users.Key Responsibilities:Perform diagnostics, resolve problems, and implement corrective actions for incidents not resolved by Level...


  • Noida, Uttar Pradesh, India HIC Global Solutions Full time

    Job OverviewAt HIC Global Solutions, we are seeking a skilled Process Transformation Specialist to join our team. In this role, you will be responsible for designing, implementing, and supporting ITIL 4 based processes for various IT services.About the RoleThis is an exciting opportunity for a seasoned professional to contribute to process transformations...


  • Noida, Uttar Pradesh, India Genpact Full time

    Job OverviewGenpact is seeking a skilled and experienced professional to join our team as a Dispute & Chargeback Associate. This role involves managing global implementations and developing innovative solutions to address stakeholders' challenges.The ideal candidate will have expertise in Power Platform, with experience in working with Microsoft Azure...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    About the Role:We are seeking a highly skilled IT Support Professional to join our team in Noida, Uttar Pradesh, India. As an ITIL expert, you will be responsible for providing exceptional support and service to our clients.Key Responsibilities:Provide timely and effective resolution to client inquiries and issuesCollaborate with cross-functional teams to...


  • Noida, Uttar Pradesh, India Birlasoft Full time

    About BirlasoftBirlasoft is a leading provider of IT services, combining domain expertise, enterprise solutions, and digital technologies to redefine business processes. Our consultative approach, driven by design thinking, enables societal progress by empowering customers to run their businesses with unmatched efficiency and innovation.We take pride in our...


  • Noida, Uttar Pradesh, India Genpact Full time

    At Genpact, we empower individuals to shape the future of our global clients.The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience.About GenpactWe are a leading professional services firm driven by our pursuit of creating lasting value for clients. Our 125,000+ people across 30+ countries are dedicated to...


  • Noida, Uttar Pradesh, India Genpact Full time

    Job DescriptionWe are seeking an experienced Transformation Consultant to join our team in Process Improvement. This role will involve working with clients to identify areas for improvement and develop strategies to increase efficiency and effectiveness.


  • Noida, Uttar Pradesh, India HCLTech Full time

    Job Description:We are seeking a skilled Technical ServiceNow ITOM Specialist to join our team at HCLTech.About the Role:This is a challenging and rewarding opportunity for an experienced professional to utilize their expertise in IT service management to deliver exceptional results.The successful candidate will be responsible for implementing, configuring,...


  • Noida, Uttar Pradesh, India Genpact Full time

    Job OverviewWe are seeking an experienced Assistant Manager to join our team at Genpact. As a key member of our financial operations team, you will be responsible for managing the Accounts Payable process and driving transformation projects across multiple markets and geographies.Job ResponsibilitiesEstablish deep relationships with client stakeholders and...


  • Noida, Uttar Pradesh, India Appinventiv Full time

    Job OverviewWe are seeking a highly skilled Process Efficiency Specialist to join our team at Appinventiv.This role involves analyzing existing business processes, identifying bottlenecks, and proposing and implementing improvements to ensure efficiency, effectiveness, and compliance with company standards.About the JobThe ideal candidate will have at least...


  • Noida, Uttar Pradesh, India Genpact Full time

    About the JobGenpact is a global company that values innovation, customer satisfaction, and employee growth. We are seeking a highly skilled Dispute & Chargeback Associate to join our team and contribute to our success.The successful candidate will be responsible for managing global implementations, analyzing stakeholders' business requirements, and...


  • Noida, Uttar Pradesh, India Genpact Full time

    ResponsibilitiesSupport the design of Rapid Automation process solutions, including development and maintenance of BI dashboards, applications or tools using appropriate technology.Identify improvement opportunities to eliminate waste, automate manual work, and standardize processes.Create and maintain RA solution documentation, test procedures, and...


  • Noida, Uttar Pradesh, India Premium Outsourcing Solution Full time

    **Job Overview:**We are seeking a highly skilled and motivated Energy Process Specialist to join our team at Premium Outsourcing Solution in Noida. As an Energy Process Specialist, you will be responsible for ensuring the smooth operation of our energy processes, working closely with cross-functional teams to achieve business objectives.Salary: ₹25,000 -...


  • Noida, Uttar Pradesh, India Study Group Full time

    Job Description:The role of a Risk Management Process Improvement Leader at Study Group is to drive operational excellence and enhance risk identification, assessment, and mitigation strategies across the organization.Key Responsibilities:Foster strong relationships with Admissions Operations teams to ensure alignment and collaboration on business...


  • Noida, Uttar Pradesh, India Insights Opinion Full time

    Job Title: Sales Process SpecialistLocation: Noida, IndiaEstimated Salary: ₹850,000 - ₹1,100,000 per annum (depending on experience)About the Role:Insights Opinion is seeking a highly organized and detail-oriented Sales Process Specialist to join our team. As a key member of our pre-sales team, you will play a crucial role in managing and streamlining...

  • Cloud Specialist

    1 week ago


    Noida, Uttar Pradesh, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    OverviewCLOUD ANALOGY CRM SPECIALIST LIMITED is seeking a highly skilled Cloud Specialist to join our team. In this role, you will be responsible for designing, developing, and implementing Salesforce applications and customizations using Apex, Visualforce, Lightning components, and Salesforce CPQ.About the RoleThis is a challenging opportunity for a...