Process Transformation Specialist

22 hours ago


Noida, Uttar Pradesh, India HIC Global Solutions Full time
Job Overview

At HIC Global Solutions, we are seeking a skilled Process Transformation Specialist to join our team. In this role, you will be responsible for designing, implementing, and supporting ITIL 4 based processes for various IT services.

About the Role

This is an exciting opportunity for a seasoned professional to contribute to process transformations and improvements using industry best practices and techniques. As a Process Analyst, your main duties will include:

  • Responding to global queries related to ways of working of established processes - Incident, Problem, Change, and Request management
  • Contribute to adoption of Service Management processes across all OGs and teams
  • Contribute to Service Introduction and provide Framework for transition of service to Run with teams and ensure alignment of Service Owner/support groups to secure Go-live and Post Go-live in a structured manner
  • Performing process workflow testing on Service management tool
  • Managing and measuring process compliance against defined processes and policies
  • Conducting Process audits, sharing Audit reports and tracking findings to closure
  • Contributing to development and maintenance of processes, procedure, and training materials
  • Collaborating with multiple stakeholders across cultures and geographies

We are looking for a highly motivated individual who has experience in ISO 20000 audit and is certified in ITIL 4. If you have expertise in Service Management ticketing tools, Service Level Agreements, and process KPIs, this could be the perfect opportunity for you to take your career to the next level.

About You

To be successful in this role, you should have:

  • ITIL 4 certification
  • Internal Auditor for ISO 20000
  • Advanced knowledge of Service Management ticketing tools
  • Good knowledge of Service Level Agreements and process KPIs
  • Proficient in Microsoft Visio and Microsoft Excel
  • Excellent communication and analytical skills
  • Ability to work independently and as part of a team
  • Proficiency in using Micro Focus SMAX ITSM platform or similar ITSM tools
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.



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