Digital Transformation Process Expert

3 days ago

Noida, Uttar Pradesh, India NTT DATA Services Full time

We are seeking a highly skilled Digital Transformation Process Expert to join our team in Remote, Karnātaka (IN), India.

The successful candidate will work closely with clients to design and implement business processes using the ServiceNow platform. Leveraging their expertise in ServiceNow solutions and deep understanding of various industries, they will contribute to transforming client operations, enhancing efficiency, and driving innovation.

This role requires a combination of technical proficiency, process design acumen, and excellent communication skills to effectively bridge the gap between technology and business needs.

Key Responsibilities:

  • Collaborate with clients to gather and analyse business requirements, translating them into effective and efficient ServiceNow-based solutions.
  • Design end-to-end business processes, ensuring alignment with industry best practices and client objectives.
  • Identify opportunities for process improvement, automation, and innovation within client organizations.
  • Provide guidance to technical teams during development and integration phases to ensure successful implementation.
  • Establish and maintain strong relationships with client stakeholders, acting as a trusted advisor on ServiceNow-related matters.
  • Develop change management strategies to facilitate smooth transitions to new processes and technologies.
  • Deliver training sessions and workshops to clients' end-users, ensuring effective adoption and utilization of the implemented solutions.

Qualifications:

  • Proven experience (4+ years) as a Business Process Consultant, Process Analyst, or similar role, with a focus on implementing solutions using the ServiceNow platform.
  • Strong understanding of ServiceNow modules such as ITSM, ITBM, CSM, HR Service Delivery, etc.
  • Certification in ServiceNow Administration, Implementation, or related domains is highly desirable.
  • Solid grasp of business process management principles, methodologies, and tools.
  • Excellent analytical, problem-solving, and interpersonal skills.
  • Exceptional communication skills, both verbal and written, with the ability to effectively convey complex technical concepts to non-technical stakeholders.
  • Experience in client-facing roles, with the ability to build and maintain strong relationships.
  • Project management experience, including familiarity with Agile and Waterfall methodologies.
  • Willingness to travel as required for client engagements.

Salary Range: $80,000 - $110,000 per year

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.

As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

We are committed to our clients' long-term success and strive to create a diverse and inclusive environment for all employees.

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