Global Process Improvement Specialist

8 hours ago


Noida, Uttar Pradesh, India Genpact Full time
Job Overview

Genpact is seeking a skilled and experienced professional to join our team as a Dispute & Chargeback Associate. This role involves managing global implementations and developing innovative solutions to address stakeholders' challenges.

The ideal candidate will have expertise in Power Platform, with experience in working with Microsoft Azure programming languages (Python, JAVA, etc.) an advantage. They will also have a good understanding of MS Office package, including VBA programming basis, and certification in Quality Management would be beneficial.

About the Role:

  • This is a full-time position based in [location]
  • The successful candidate will report to [Manager's Name]
  • A competitive salary and benefits package will be offered

Key Responsibilities:

  • Design and develop Rapid Automation process solutions;
  • Analyze stakeholders' business requirements and develop innovative solutions;
  • Identify improvement opportunities to eliminate waste, automate manual work, standardize processes;
  • Collaborate closely with other teams or functions, and IT team, in connection with data feeds, data mapping, and new system training;
  • Build strong liaison with Operations, Sales, Marketing and Product Management team to ensure best customer experience and consider customer requirements for product evolution;
  • Support existing processes and implement change requirements as part of structured change control process;
  • Resolve issues arising in day-to-day running of RA processes and provide timely responses and solutions as required;
  • Collaborate closely with project and operational teams in connection with training and hand-over activities;
  • Update project details, documentation and internal trackers periodically;
  • Finds opportunities for continuous process improvement and innovative solutions.

Estimated Salary: $85,000 - $115,000 per year



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