Technical ServiceNow ITOM Specialist

1 month ago


Noida, Uttar Pradesh, India HCLTech Full time
Job Description:

We are seeking a skilled Technical ServiceNow ITOM Specialist to join our team at HCLTech.

About the Role:

This is a challenging and rewarding opportunity for an experienced professional to utilize their expertise in IT service management to deliver exceptional results.

The successful candidate will be responsible for implementing, configuring, and managing ServiceNow ITOM solutions, ensuring seamless integration with existing systems and processes.

Key Responsibilities:
  • Implement and configure ServiceNow ITOM modules, including Discovery and CMDB, to ensure accurate and up-to-date asset information.
  • Develop and maintain advanced queries and reports to provide insights into IT operations and improve decision-making.
  • Collaborate with stakeholders to identify and resolve technical issues, ensuring minimal disruption to business operations.
  • Provide training and support to internal teams on ServiceNow ITOM best practices and configuration.
  • Stay up-to-date with the latest ServiceNow features and releases, applying knowledge to improve IT service delivery.
Requirements:
  • 5-13 years of experience in IT service management, with a focus on ServiceNow ITOM.
  • Proven track record of delivering high-quality IT services and improving operational efficiency.
  • Excellent communication and problem-solving skills, with ability to work collaboratively with cross-functional teams.
  • Strong understanding of ITIL framework and ServiceNow configuration management database (CMDB) concepts.
Preferred Skills:
  • ServiceNow CSA certification.
  • ITIL certification or equivalent experience.
Estimated Salary:

$120,000 - $180,000 per year, depending on location and experience.



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