ServiceNow Architect and Developer
1 week ago
We are seeking a highly skilled ServiceNow Architect and Developer to join our team at HCLTech. This is a critical role that will be responsible for designing, implementing, and maintaining ServiceNow solutions to drive business growth and efficiency.
Key Responsibilities:
- Design and implement ServiceNow solutions that meet the needs of our clients
- Develop and execute strategies for improving ServiceNow adoption and utilization across the organization
- Provide technical leadership and mentorship to junior members of the ServiceNow team
- Collaborate with product managers and other stakeholders across the organization to understand software needs and ensure they are adequately met
- Identify and resolve any discrepancies or anomalies in software asset records
- Assist in the negotiation of software contracts with vendors and manage ongoing vendor relationships
Qualifications:
- Strong understanding of ITIL processes and best practices
- Familiarity with Service Now's integration capabilities with other IT systems and tools
- Minimum 3 full ServiceNow implementations
- Working knowledge of all ServiceNow/ITIL modules (HAM, SAM, ITOM, Orchestration, CSDM)
- Experience implementing systems using the Agile/Scrum methodology
Preferred Skills:
- Minimum ServiceNow CSA certified
- ITIL certification / CIS/ ServiceNow certification is an advantage
The ideal candidate will have a strong background in ServiceNow architecture, development, and implementation. They will also possess excellent communication, presentation, and writing skills. The salary range for this position is between $120,000 - $180,000 per annum, depending on location and experience.
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