Sports Operations and Growth Manager

2 weeks ago


Bengaluru, Karnataka, India Nettakallappa Aquatic Centre Full time
About Nettakallappa Aquatic Centre

We are a leading swim center located in South Bengaluru, founded in 2012. Our mission is to develop India's top swim school and high-performance swim center.

Job Description

We are looking for a highly motivated individual to join our team as a Sports Operations and Growth Manager. In this role, you will be responsible for driving membership growth, expanding institutional swim programs, and enhancing customer experience.

Key Responsibilities:
  • Drive Membership Growth: Lead targeted demand generation strategies to retain members and increase registrations, ensuring the center's growth and success.
  • Expand and Develop Institutional Swim Programs: Grow membership during lean hours by developing and promoting institutional swim programs.
  • Track Key Metrics and Analyze Performance Data: Monitor key metrics, analyze performance data, and prepare regular reports to support management's decision-making.
Enhance Customer Experience:
  • Build the Center's Brand: Engage in community outreach, form partnerships, and manage social media presence to build the center's brand.
  • Maintain Strong Customer Relationships: Consistently address and implement improvements based on customer feedback to maintain strong relationships.
Operations Management:
  • Collaborate with Swim Coaches and Teachers: Optimize resource utilization by collaborating with swim coaches and teachers.
  • Handle Administrative Tasks: Manage event coordination, reporting, and other administrative tasks to maintain efficient daily operations.
Qualifications, Skills & Attributes:

To succeed in this role, you will need:

  • 4+ years of experience in sports management, marketing, or operations.
  • PASSION FOR SPORTS: Genuine enthusiasm for sports and fitness, with an understanding of the sports industry dynamics.
  • EXPERIENCE IN MARKETING AND SALES STRATEGIES: Proven experience in developing and implementing marketing and sales strategies to drive business growth.
  • PROVEN LEADERSHIP SKILLS: Ability to lead, motivate, and manage a team effectively.
  • STRONG INTERPERSONAL SKILLS: Fluency in English and the local language, with a focus on building positive relationships.
  • DATA ANALYSIS SKILLS: Proficient in data analysis, reporting, and decision-making using MS Excel or Google Sheets.
  • SPECIALIZED KNOWLEDGE: Skilled multitasker with a proactive problem-solving approach and calm under pressure.
Compensation and Benefits:

We offer a competitive salary range of ₹8,00,000 - ₹12,00,000 per annum, depending on your qualifications and experience. Additionally, you will receive comprehensive health insurance and opportunities to participate in swimming activities.

This is a full-time position with a day shift schedule. You will be required to relocate to Padmanabhanagar, Bengaluru, Karnataka.



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