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Establishing Customer Relationships Manager
2 weeks ago
We are seeking a seasoned Cross-Functional CRM Leader to spearhead our CRM strategy and implementation. The ideal candidate will develop and execute CRM strategies aligned with business objectives, focusing on customer engagement, retention, and growth.
The successful candidate will have expertise in CRM platforms, data management, and reporting, as well as strong leadership, communication, and interpersonal skills. They will be responsible for managing a team of CRM specialists, overseeing the configuration, customization, and integration of the CRM system, and analyzing customer data to identify trends and generate reports.
The CRM leader will collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience. They will provide training and support to CRM users, stay informed about CRM technology trends and best practices, and monitor and analyze CRM performance metrics to make data-driven recommendations for improvement.
