Customer Relationship Officer

11 hours ago

Cochin, Kerala, India CONNECTING 2 WORK Full time

Job Description

We are looking for a 6 months to 1 year experienced customer relationship officer to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Responsibilities Conduct market research to identify selling possibilities and evaluate customer needs
Actively seek out new sales opportunities through cold calling, networking, and social media
Set up meetings with potential clients and listen to their wishes and concerns
Prepare and deliver appropriate presentations on products and services
Create frequent reviews and reports with sales and financial data
Ensure the availability of stock for sales and demonstrations
Participate on behalf of the company in exhibitions or conferences
Negotiate/close deals and handle complaints or objections
Collaborate with team members to achieve better results
Gather feedback from customers or prospects and share it with internal teams Requirements
Proven experience as a Sales Executive or relevant role
Proficiency in English
Excellent knowledge of MS Office
Hands-on experience with CRM software is a plus
Thorough understanding of marketing and negotiating techniques
Fast learner and passion for sales
Self-motivated with a results-driven approach
Aptitude in delivering attractive presentations
High school degree
Preferring candidates who have experience in basic insurance.

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