Customer Relationship Officer
6 days ago
Position: Customer Relation Executive
Location: Kochi
Department: Customer Service / Travel Support
Reports to: CRM Manager
About the Role:
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Relation Executives. The role involves assisting customers with travel-related services, ensuring smooth service delivery, and maintaining long-term relationships.
Key Responsibilities:
- Handle customer interactions through phone, email, and in-person.
- Assist clients with ticketing, holiday packages, visas, and other travel services.
- Respond to customer inquiries and resolve concerns professionally.
- Maintain accurate records of bookings and customer interactions.
- Provide information on products, promotions, and travel guidelines.
- Coordinate with internal teams to ensure seamless customer service.
- Support cross-selling and upselling of company services.
- Ensure high levels of customer satisfaction.
Requirements:
- Excellent communication and interpersonal skills.
- Strong customer-first attitude with problem-solving ability.
- Basic computer knowledge (MS Office, email handling).
- Ability to work under pressure in a dynamic environment.
Key Skills:
- Communication & Listening Skills
- Problem Solving
- Team Collaboration
Job Types: Permanent, Fresher
Pay: ₹12, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
Speak with the employer
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