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Customer Relationship Officer

2 weeks ago

Cochin, Kerala, India Santa Monica Study Abroad Full time ₹ 1,92,000 - ₹ 2,40,000 per year

Position: Customer Relation Executive

Location: Kochi

Department: Customer Service / Travel Support

Reports to: CRM Manager

About the Role:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Relation Executives. The role involves assisting customers with travel-related services, ensuring smooth service delivery, and maintaining long-term relationships.

Key Responsibilities:

  • Handle customer interactions through phone, email, and in-person.
  • Assist clients with ticketing, holiday packages, visas, and other travel services.
  • Respond to customer inquiries and resolve concerns professionally.
  • Maintain accurate records of bookings and customer interactions.
  • Provide information on products, promotions, and travel guidelines.
  • Coordinate with internal teams to ensure seamless customer service.
  • Support cross-selling and upselling of company services.
  • Ensure high levels of customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong customer-first attitude with problem-solving ability.
  • Basic computer knowledge (MS Office, email handling).
  • Ability to work under pressure in a dynamic environment.

Key Skills:

  • Communication & Listening Skills
  • Problem Solving
  • Team Collaboration

Job Types: Permanent, Fresher

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off

Work Location: In person

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