Customer Relationship Executive
6 days ago
Company Description:
ALN Global Private limited
, we are into the aluminium windows and door industry for the last 50 years of specialised expertise. Our commitment to innovation drives us to engineer cutting-edge solutions that seamlessly blend durability, energy efficiency, and modern design for both residential and commercial applications. We cater to a wide range of clients including individuals, builders, architects, and industrial customers delivering precision and dedication in every product and service we provide
Role Description:
The Client Relationship Executive is responsible for building and nurturing long-term relationships with clients, ensuring satisfaction, retention, and revenue growth. This role demands proactive communication, strategic problem-solving, and a deep understanding of client needs.
Key Responsibilities:
- Develop and maintain strong relationships with existing and prospective clients
- Understand client requirements and align solutions to meet business objectives
- Act as the primary point of contact for client queries, escalations, and feedback
- Collaborate with internal teams to ensure timely delivery of services and solutions
- Identify upselling and cross-selling opportunities to drive revenue
- Maintain accurate records of client interactions and update CRM systems
- Monitor client satisfaction metrics and initiate improvement actions
- Prepare and present periodic reports on client engagement and performance
Requirements:
Bachelor's degree in Business, Marketing, or related field
2–4 years of experience in client servicing, sales, or account management
Excellent communication and interpersonal skills
Strong problem-solving and negotiation abilities
Proficiency in CRM tools and Microsoft Office Suite
Ability to manage multiple client accounts simultaneously
High emotional intelligence and customer-centric mindset
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