Customer Service Liaison

4 days ago


Thrissur, Kerala, India JobStars HR Solutions Pvt Ltd Full time

Job Summary

We are seeking a skilled Customer Service Liaison to join our team at JobStars HR Solutions Pvt Ltd. The ideal candidate will possess excellent communication skills, strong interpersonal abilities, and a sales-oriented mindset.

Key Responsibilities

  1. Manage client relationships post-sale to ensure satisfaction and retention.
  2. Address customer inquiries, concerns, and complaints promptly and effectively.
  3. Gather feedback from customers to improve products/services or enhance the customer experience.
  4. Collaborate with internal teams (sales, marketing, product development) to address customer needs.
  5. Upsell or cross-sell products/services to existing clients based on their needs and preferences.
  6. Maintain records of interactions and transactions with customers for reference and analysis.
  7. Strive to build long-term, mutually beneficial partnerships with clients.

Requirements

  • 1 to 3 years of experience in a customer relationship or client-facing role
  • Excellent communication skills in English, both verbal and written
  • Strong interpersonal and relationship-building skills
  • Proficiency in customer relationship management (CRM) software


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