Customer Service and Sales Representative
2 days ago
**Key Responsibilities:**
• Deliver exceptional customer service, ensuring a warm and welcoming experience for all visitors.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Maintain accurate records of customer interactions and data in the CRM system.
• Communicate effectively with customers regarding service status and pricing, adhering to company standards.
• Collect payments and provide receipts to customers.
• Follow up with customers to ensure satisfaction and gather feedback.
• Upsell compatible services to customers, such as SSD upgrades and antivirus software.
• Cross-sell used laptops and offer buy-back options to customers.
• Maintain daily reports, CRM, daybook, and branch tracker records as required by Head Office.
• Manage cash and accounts in the branch, including depositing excess cash and paying local expenses.
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Customer Service Representative
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Customer Service Representative
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