Customer Service Representative

4 weeks ago


Thrissur, Kerala, India GJ INFOTECH (P) LTD Full time
Job Overview:

GJ INFOTECH (P) LTD seeks a skilled Customer Service Representative to manage large volumes of incoming phone calls, generate sales leads, and build lasting relationships with customers.

Key Responsibilities:
  1. Provide exceptional customer service through active listening and effective communication
  2. Identify and assess customer needs to achieve satisfaction and drive business growth
  3. Meet sales targets and call handling quotas while maintaining a high level of customer satisfaction
  4. Resolve customer complaints in a timely and professional manner
  5. Maintain accurate records of customer interactions and process customer accounts efficiently
Requirements and Skills:
  1. Proven customer support experience or experience as a Client Service Representative
  2. Strong phone handling skills, active listening, and excellent communication skills
  3. Familiarity with CRM systems and practices
  4. Customer orientation and ability to adapt/respond to different types of characters

Bachelor's degree and 1-3 years of experience preferred. Local candidates from Thrissur district are encouraged to apply. Language fluency in Malayalam, English, and Hindi is required.



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