Customer Relationship Liaison

5 days ago


Thrissur, Kerala, India JobStars HR Solutions Pvt Ltd Full time
Job DescriptionAbout the Role

JobStars HR Solutions Pvt Ltd is seeking a skilled Customer Relationship Executive to join our team. In this role, you will be responsible for managing client relationships post-sale to ensure satisfaction and retention.

Key Responsibilities
  1. Address customer inquiries, concerns, and complaints promptly and effectively.
  2. Gather feedback from customers to improve products/services or enhance the customer experience.
  3. Collaborate with internal teams (sales, marketing, product development) to address customer needs.
  4. Upsell or cross-sell products/services to existing clients based on their needs and preferences.
  5. Maintain records of interactions and transactions with customers for reference and analysis.
  6. Strive to build long-term, mutually beneficial partnerships with clients.

Requirements and Qualifications

  • 1 to 3 years of experience in a customer relationship or client-facing role.
  • Excellent communication skills in English, both verbal and written.
  • Strong interpersonal and relationship-building skills.
  • Proficiency in customer relationship management (CRM) software.
  • Sales-oriented mindset with a focus on client satisfaction.


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