Office Support Specialist

4 days ago


Thrissur, Kerala, India Norona Tech LLP Full time

Customer Service

Deliver exceptional customer experiences by greeting clients with a warm and welcoming attitude.

Act as the first point of contact, listening attentively to customers' issues and ensuring prompt resolution.

Accurately record customer data in our CRM system for seamless service delivery.

Keep customers informed about the status of their services and provide transparent pricing in line with company standards.

Collect payments after service delivery and provide receipts, business cards, and branch contact information.

Monitor service calls and customer feedback through Google reviews.

Important Note: Rudeness to customers is strictly prohibited.

Upselling & Cross-selling

Upsell compatible services to walk-in customers, including SSD upgradation, antivirus software, internal dust cleaning, extended warranty, and other company-directed services.

Cross-sell used laptops to walk-in customers and offer buy-back options.

Reporting to Head Office

Maintain and update daily reports, CRM, daybook, branch tracker, and other HO requirements.

Manage cash and accounts in the Branch, ensuring accurate records of payments received and depositing excess cash in the bank.

Process local expenses as per directions from HO and create vouchers.



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