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Customer Service Liaison

2 months ago

Chennai, Tamil Nadu, India SREE GUPTA BHAVAN PRIVATE LIMITED Full time
About the Role

We are seeking a highly analytical and friendly customer service specialist to join our customer care team at SREE GUPTA BHAVAN PRIVATE LIMITED. As a Customer Relationship Specialist, you will be responsible for answering customer queries and resolving issues via appropriate channels, maintaining knowledge of our products and services, obtaining customer feedback, and providing training to new hires.

Key Responsibilities
  • Respond to Customer Queries: Respond promptly and professionally to customer inquiries, addressing their concerns and resolving issues in a timely manner.
  • Maintain Product Knowledge: Stay up-to-date with our products and services, understanding their features, benefits, and any relevant technical details.
  • Provide Training: Offer training and guidance to new customer service agents, ensuring they have the necessary skills and knowledge to excel in their roles.
  • Escalate Issues: Identify and escalate serious complaints or issues that require attention from senior staff or management.
  • Liaise with Colleagues: Collaborate with colleagues and managers to find effective solutions to customer issues.
  • Collect Feedback: Gather customer feedback and share it with the team and other departments to improve our products and services.
  • Adhere to Confidentiality: Maintain the confidentiality of customer information at all times.
Requirements
  • Education: High school diploma or equivalent required; bachelor's degree in business, communications, or a related field preferred.
  • Language Skills: Excellent English and Tamil language skills required; ability to speak a second language may be advantageous.
  • Experience: Previous experience in a customer service role preferred; practical experience with help desk software and CRM software may be required.
About Us

SREE GUPTA BHAVAN PRIVATE LIMITED is a company committed to delivering exceptional customer service and building strong relationships with our clients. We are looking for a dedicated and passionate individual to join our team and contribute to our mission of providing outstanding customer experiences.