Customer Service Strategist
3 days ago
About DSP Eminence Consulting Services
">At DSP Eminence Consulting Services, we are seeking a highly skilled Customer Service Strategist to lead our customer service team. This role is responsible for developing and implementing customer service strategies that align with the company's goals and objectives.
Key Responsibilities
- Develop and implement customer service strategies that meet or exceed business objectives
- Lead, mentor, and manage a high-performing team of customer service professionals
- Foster a customer-centric culture that prioritizes service excellence at every touchpoint
- Collaborate with cross-functional teams to ensure seamless customer experiences across all platforms
Requirements
- 5+ years of experience in customer service leadership or strategy development
- Proven track record of improving customer satisfaction and loyalty
- Strong analytical and problem-solving skills
- Excellent communication and leadership abilities
Compensation and Benefits
- $80,000 - $120,000 per year, depending on experience
- Comprehensive health insurance package
- 401(k) matching program
- Generous paid time off policy
Estimated Salary: $95,000/year
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