Customer Service Strategist

8 hours ago


Chennai, Tamil Nadu, India DSP Eminence Consulting Services Full time
Job Summary

We are seeking a seasoned Customer Service Strategist to lead our customer service team and drive excellence in customer experience. This role requires a strong leader who can develop and implement strategies that align with our company goals and objectives.

Responsibilities
  • Develop and Implement Customer Service Strategies: Design and oversee initiatives to improve the end-to-end customer journey, enhancing overall customer satisfaction.
  • Lead and Mentor the Team: Foster a customer-centric culture that prioritizes service excellence at every touchpoint, and build and lead a high-performing team of customer service professionals.
  • Analyze and Improve: Identify pain points and areas for improvement through customer feedback, data analysis, and industry benchmarking, and communicate feedback to relevant internal stakeholders for continuous improvement.
Requirements
  • Education and Qualifications: Bachelor's degree in Business Administration or related field, and 5+ years of experience in customer service leadership roles.
  • Skills and Qualifications: Proven track record of driving customer service excellence, ability to analyze complex problems and develop proactive solutions, and excellent communication and leadership skills.
Benefits
  • Competitive Salary: $80,000 - $110,000 per year, based on experience.
  • Benefits Package: Comprehensive health insurance, 401(k) matching, and paid time off.


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