Customer Service Director

21 hours ago


Chennai, Tamil Nadu, India DSP Eminence Consulting Services Full time

**Job Overview:**

DSP Eminence Consulting Services is seeking an experienced Customer Service Director to lead our customer service team in delivering exceptional service experiences. As a key member of our organization, you will be responsible for developing and implementing customer service strategies that align with our company goals and objectives.

Key Responsibilities:

  • Develop and implement customer service strategies that drive business growth and customer satisfaction.
  • Lead and manage the customer service team to ensure consistent and high-quality service delivery.
  • Foster a customer-centric culture that prioritizes service excellence at every touchpoint.
  • Design and oversee initiatives to improve the end-to-end customer journey, enhancing overall customer satisfaction.
  • Collaborate with product, marketing, and operations teams to ensure a seamless customer experience across all platforms.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in customer service leadership roles.
  • Proven track record of driving customer satisfaction and loyalty.
  • Excellent communication and interpersonal skills.

Estimated Salary Range:** $80,000 - $110,000 per year.

This role requires strong leadership and communication skills, as well as the ability to think strategically and make data-driven decisions. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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