Customer Service Representative

1 week ago


Chennai, Tamil Nadu, India Teleperformance Full time

Job Overview

We are seeking a highly skilled and dedicated Candidate Profile to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Handle customer inquiries and concerns via email and chat with a keen focus on effective communication.
  • Provide prompt, accurate, and courteous responses to all incoming emails while maintaining ambitious standards of customer satisfaction.
  • Work collaboratively with the team to achieve common goals and objectives.

Requirements:

  • Proficiency in English language (written and spoken).
  • Typing speed of at least 35 words per minute (wpm) with high accuracy.
  • Excellent email and chat etiquette.
  • Ability to navigate multiple screens/tools quickly and efficiently.

Preferred Qualifications:

  • Experience in handling customer queries and problems.
  • Graduate or undergraduate degree from a recognized institution.
  • Minimum 1 year of experience in BPO sector (for experienced candidates).

Location and Work Mode: Chennai (Ambattur and Perungalathur sites), Work from Office

Salary and Benefits: ₹12,00,000 - ₹15,00,000 per annum, plus additional benefits such as health insurance, paid time off, and career growth opportunities.



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