Customer Service Representative

2 days ago


Chennai, Tamil Nadu, India IGT Solutions Full time
IGT Solutions Hiring for Customer Service Representative

At IGT Solutions, we are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. This role will be responsible for ensuring efficient handling of passenger services, ticketing, reservations, cancellations, and flight operations while maintaining high standards of customer service.

Job Summary:

The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of passenger services, ticketing, reservations, cancellations, and flight operations while maintaining high standards of customer service.

Key Responsibilities:
  • Ticket booking, cancellation, and flight delays over voice calls.
  • Solving queries related to refunds and baggage issues.
  • Informing customers about flight details.
Qualifications:

Candidates must possess a High School Certificate (HSC) or Graduate degree. Proficiency in English communication is essential.

Benefits:
  • Competitive salary: ₹15,605 per month CTC and ₹13,100 per month in-hand.
  • Incentives up to ₹5,000 per month post-hitting production floor, depending on performance.
  • Over Time payment at the highest rate.
Working Conditions:

This role requires 6 days of work with 24*7 rotational shifts, including night shifts, with 1 rotational week off.



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