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Customer Service Representative

1 month ago

Chennai, Tamil Nadu, India Jobs Class Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Jobs Class. This individual will be responsible for providing exceptional customer service, handling inbound and outbound calls, and resolving customer complaints in a timely and professional manner.

About the Role

The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will also be proficient in using technology to manage customer interactions and resolve issues efficiently.

Responsibilities
  • Provide exceptional customer service via phone, email, and other channels
  • Handle inbound and outbound calls, responding to customer inquiries and resolving complaints
  • Analyze customer needs and provide solutions that meet their requirements
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements

To be considered for this role, you must have:

  • A high school diploma or equivalent
  • 1-2 years of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and prioritize tasks effectively
What We Offer

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as opportunities for growth and development within our company.