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Customer Service Representative
1 month ago
Are you looking for a challenging role in customer service where you can utilize your problem-solving skills and experience in escalation management? CapTalent HR is seeking a dynamic individual to join our team as a Customer Care Executive.
Job Title: Customer Service Representative - Escalation Management
About the Role:
We are currently seeking a highly skilled and experienced candidate to manage escalated customer inquiries and complaints. The ideal candidate will have a strong background in customer handling, with specific experience in managing escalations.
Key Responsibilities:
- Handle escalated customer inquiries and complaints with professionalism and efficiency.
- Investigate and resolve complex customer issues in a timely manner to ensure customer satisfaction.
- Provide guidance and support to junior customer care representatives in resolving escalated cases.
- Collaborate with other departments to address recurring customer concerns and implement solutions.
- Maintain accurate records of customer interactions and escalations for future reference and analysis.
Requirements:
- Bachelor's degree or equivalent.
- Proficiency in English with fluency in Kannada, Malayalam, Hindi, Telugu, and Tamil.
- Minimum 2 years of experience in customer handling, with a focus on managing escalations.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
Benefits:
- Competitive salary: ₹18,000 to ₹21,000 per month.
- Fixed shift: 9:30 AM to 6:00 PM (9 hours).
- 6 days working days (Sunday fixed week-off).
- Note: Work From Office.
About Us: At CapTalent HR, we strive to provide exceptional customer service and support to our clients. We believe in fostering a positive and productive work environment that encourages growth and development.
