Customer Service Representative
1 week ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Chennai. As a key member of our BFSI industry team, you will be responsible for providing exceptional customer service via email and chat channels.
About the Role:
This is an exciting opportunity to work with a leading global company, Teleperformance, where you will have the chance to develop your skills and experience in customer support. Our ideal candidate will have a strong passion for delivering excellent customer experiences, a keen focus on communication, and a willingness to learn and adapt to new challenges.
Key Responsibilities:
- Respond to customer inquiries and concerns via email and chat in a timely and accurate manner.
- Utilize effective communication skills to resolve customer issues and ensure high levels of customer satisfaction.
- Maintain accurate records of customer interactions and feedback.
Requirements:
- 1+ year of experience in customer-facing roles, preferably in the BFSI industry.
- Excellent written and verbal communication skills in English.
- Strong typing skills (minimum 35 wpm) with high accuracy.
- Ability to work in a fast-paced environment and meet productivity targets.
Benefits:
- Competitive salary range: ₹200,000 - ₹250,000 per annum, depending on experience.
- A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
- Opportunities for career growth and professional development.
Location:
Chennai, India (Two sites: Ambattur and Perungalathur)
Work Mode:
On-site at one of our two locations in Chennai
Education:
Graduate or Undergraduate degree from a recognized institution.
Additional Requirements:
- Willingness to work a rotating shift schedule, including nights, weekends, and holidays.
- Valid documents, including offer letter, relieving/experience letter, and last three months' salary slip.
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