Customer Service Representative

1 week ago


Chennai, Tamil Nadu, India Teleperformance Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Chennai. As a key member of our BFSI industry team, you will be responsible for providing exceptional customer service via email and chat channels.

About the Role:

This is an exciting opportunity to work with a leading global company, Teleperformance, where you will have the chance to develop your skills and experience in customer support. Our ideal candidate will have a strong passion for delivering excellent customer experiences, a keen focus on communication, and a willingness to learn and adapt to new challenges.

Key Responsibilities:

  • Respond to customer inquiries and concerns via email and chat in a timely and accurate manner.
  • Utilize effective communication skills to resolve customer issues and ensure high levels of customer satisfaction.
  • Maintain accurate records of customer interactions and feedback.

Requirements:

  • 1+ year of experience in customer-facing roles, preferably in the BFSI industry.
  • Excellent written and verbal communication skills in English.
  • Strong typing skills (minimum 35 wpm) with high accuracy.
  • Ability to work in a fast-paced environment and meet productivity targets.

Benefits:

  • Competitive salary range: ₹200,000 - ₹250,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
  • Opportunities for career growth and professional development.

Location:

Chennai, India (Two sites: Ambattur and Perungalathur)

Work Mode:

On-site at one of our two locations in Chennai

Education:

Graduate or Undergraduate degree from a recognized institution.

Additional Requirements:

  • Willingness to work a rotating shift schedule, including nights, weekends, and holidays.
  • Valid documents, including offer letter, relieving/experience letter, and last three months' salary slip.


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