Customer Service Representative for Kindle Direct Publishing
3 weeks ago
Kindle Direct Publishing (KDP) is a self-service publishing platform for e-books on the Amazon Kindle store. We are seeking a Customer Service Representative to serve as the primary support interface for vendors using the KDP system.
The ideal candidate will possess excellent communication skills, be fluent in Portuguese and English, and have a minimum of 1 year experience handling direct customer inquiries via calls, chats, and emails.
This role requires a strong analytical skillset, with the ability to research, replicate, categorize, and document customer issues. The representative must also be able to use data and research to inform the best course of action and/or possible resolutions.
Key responsibilities include processing and responding to Emails, phone calls, and chats from publishers; investigating payment concerns; maintaining a positive and professional demeanor; meeting or exceeding quality, productivity, and time management goals; and following company policies and processes.
BASIC QUALIFICATIONS:
- B2 certification in Portuguese
- Fluency in Portuguese and English in written and verbal communication
- Minimum of 1 year experience handling multiple forms of direct customer inquiries
PREFERRED QUALIFICATIONS:
- Additional computer skills certifications in web technologies
- Experience in technical support, especially for web-enabled software products or services
- Verbal communication skills required
- Adequate written communication skills
We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, and a dynamic work environment that empowers employees to deliver exceptional results for our customers.
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Chennai, Tamil Nadu, India myGwork Full timeAbout the RoleThis is an exciting opportunity to join myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As a Customer Service Specialist for Kindle Direct Publishing, you will be part of a revolutionary product that is changing the way people publish.Key ResponsibilitiesProcess and respond to...
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Chennai, Tamil Nadu, India myGwork Full timeThis is an exciting opportunity to work with Amazon, a leading inclusive employer and member of myGwork – the largest global platform for the LGBTQ+ business community.Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework that enables authors to publish e-books directly to the Amazon Kindle store. As a Customer Support Specialist,...
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