Digital Product Support Engineer

1 day ago


Chennai, Tamil Nadu, India myGwork Full time
About Amazon

As a digital product support engineer with Amazon, you will be part of the team behind the innovative Kindle Reader. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Job Description:

Are you interested in joining a team that works on world-class software for customers? As a Digital Product Support Engineer, you will provide production engineering support and work on multifaceted services for the Kindle digital product family development teams. Your ability to learn quickly and work on disparate tasks will define your success.

The role involves extensive troubleshooting tasks covering multiple products, features, and services. You will work on operations and maintenance driven coding projects primarily in Java, C, and C++. Additionally, you will develop tools to aid operations and maintenance, perform software deployment support in staging and production environments, and create system and support status reports.

Key Responsibilities:
- Provide technical support for incoming tickets, including extensive troubleshooting tasks.
- Work on operations and maintenance driven coding projects.
- Develop tools to aid operations and maintenance.
- Perform software deployment support in staging and production environments.
- Create system and support status reports.

BASIC QUALIFICATIONS:
- 2+ years of software development or technical support experience.
- Experience troubleshooting and debugging technical systems.
- Experience in Unix and scripting in modern programming languages.

PREFERRED QUALIFICATIONS:
- Knowledge of web services, distributed systems, and web application development.
- Experience troubleshooting & maintaining hardware & software RAID.
- Experience with REST web services, XML, and JSON.

About MyGwork

MyGwork is an inclusive employer and a member of the LGBTQ+ business community. We strive to create a workplace where everyone feels valued and respected. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

About the Role

This job requires a strong understanding of software development and technical support principles. The ideal candidate should have excellent communication skills, both written and verbal. They should also be able to work independently and as part of a team. With a competitive salary of $120,000 per year, this role offers a unique opportunity to join a dynamic team and contribute to the success of Amazon's digital products.

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