Digital Product Support Engineer

1 day ago


Chennai, Tamil Nadu, India myGwork Full time

Estimated salary: $120,000 - $180,000 per year.

About Amazon

Amazon is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the Job

This role requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Key Responsibilities:
  • Mentor and train other support engineers on day-to-day activities
  • Software deployment support in staging and production environments
  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services
  • Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java-based projects
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Ownership of one or more Digital products or components
  • Customer notification and workflow coordination and follow-up to maintain service level agreements
  • Work with support team for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set
Qualifications:
  • 4+ years of software development, or 4+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages
  • Experience in agile/scrum or related collaborative workflow
  • Experience troubleshooting and documenting findings


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