Digital Media Support Professional
2 days ago
This role is an exciting opportunity to join Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Digital Media Support Professional, you will be working on multiple product lines and analyzing common threads and issues to solve multiple problems.
The Digital Media Technology group builds unique and exciting digital products and is responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. You will develop tools, applications, code improvements, and scripts to resolve operational burdens of support engineers and operations.
You will work on production builds, tools, and configuration management for software product releases and successful deployments. Some key job functions include providing first-level support for tickets filed in Audible, engineering support of incoming tickets with extensive troubleshooting and debugging, maintenance of coding projects, reading and understanding complex application code, software deployment support in staging and production environments, developing tools to aid operations and maintenance, system and support status reporting, and ownership of one or more Digital products or components.
BASIC QUALIFICATIONS:
- Bachelor's degree in Computer Science or a related field
- 4+ years of overall development/technical support experience
- 4+ years of experience troubleshooting and identifying root causes of issues in complex technical systems
- Experience in Perl or shell scripts, web services, web application development
PREFERRED QUALIFICATIONS:
- Experience working on enterprise-level large-scale n-tier applications
- Demonstrated skill and passion for problem-solving and operational excellence
Estimated Salary: $120,000 - $180,000 per year (depending on location and experience).
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