Kindle Digital Product Support Engineer
2 days ago
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
About the JobThe Amazon Kindle Reader Support Engineering team provides production engineering support. It is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This role requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Responsibilities- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java, C and C++
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit
-
Digital Product Support Engineer
2 days ago
Chennai, Tamil Nadu, India myGwork Full timeAbout AmazonAs a digital product support engineer with Amazon, you will be part of the team behind the innovative Kindle Reader. Our inclusive culture empowers Amazonians to deliver the best results for our customers.Job Description:Are you interested in joining a team that works on world-class software for customers? As a Digital Product Support Engineer,...
-
Chennai, Tamil Nadu, India myGwork Full timeJob SummaryThis role involves providing production engineering support for Amazon's Kindle digital product family. The successful candidate will work on multifaceted services, collaborate with development teams, and ensure software product release coordination and deployment.
-
Cloud Support Engineer for Digital Products
2 days ago
Chennai, Tamil Nadu, India myGwork Full timeThe Amazon Kindle Reader and Shopping Support Engineering team is a dynamic group that provides production engineering support and multifaceted services to the Kindle digital product family of development teams. The team works closely with production operations teams for software product release coordination and deployment.Key ResponsibilitiesProvide support...
-
Software Development Support Engineer
2 days ago
Chennai, Tamil Nadu, India myGwork Full timeJob OverviewThis role is part of the Amazon Kindle Engineering Support team, which provides production engineering support and multifaceted services to the Kindle digital product family.
-
Technical Operations Specialist
2 days ago
Chennai, Tamil Nadu, India myGwork Full timeAt myGwork, we're committed to creating a welcoming and inclusive environment for our employees. As a Support Engineer III, you'll be part of our Reading Subs support engineering team, working on world-class software for Amazon's customers.The Kindle Unlimited (KU) is Amazon's digital reading subscription service, offering members access to millions of...
-
Digital Product Support Specialist
2 days ago
Chennai, Tamil Nadu, India myGwork Full time**About Amazon and myGwork**Amazon is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. As a Digital Product Support Specialist, you will be part of a dynamic team that strives to deliver exceptional customer experiences across various platforms.**Job Overview**The eBook industry is rapidly...
-
Senior Digital Support Engineer
4 weeks ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full timeCompany OverviewThe eBook industry is in its early stages of rapid growth and transformation. ADCI - Tamil Nadu is a leading company that is consistently improving the customer experience towards its goal of making every book, ever written, in any language, available in less than 60 seconds.Salary: $120,000 per annumThe Kindle Store team builds and operates...
-
Software Developer for Kindle Financial Systems
3 weeks ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full timeAbout Us">ADCI - Tamil Nadu is a leading technology company that has revolutionized the way books are published, sold, and read across the globe. Our team is dedicated to ensuring accurate and timely payments and reporting to publishers and authors.Job DescriptionWe are seeking an experienced Software Development Engineer II to join our Kindle Finance &...
-
Software Support Engineer
2 weeks ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full timeThe eBook industry is at a pivotal stage, experiencing rapid growth and transformation. We are seeking exceptional software engineers to collaborate with us in continuously enhancing our customer experience, striving for the ambitious goal of making "Every book, ever written, in any language, all available in less than 60 seconds" a reality.The Kindle Store...
-
Digital Solutions Engineer
2 days ago
Chennai, Tamil Nadu, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Description:The eBook industry is in its early stages and is evolving rapidly. We are looking for excellent software engineers to join us in consistently improving our customer experience...
-
Digital Media Support Professional
2 days ago
Chennai, Tamil Nadu, India myGwork Full timeThis role is an exciting opportunity to join Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Digital Media Support Professional, you will be working on multiple product lines and analyzing common threads and issues to solve multiple problems.The Digital Media Technology group...
-
Digital Operations Specialist
3 weeks ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full timeAt ADCI - Tamil Nadu, we are seeking a highly skilled Digital Operations Specialist to join our team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our customised Kindle Operating System.About the RoleThis is an exciting opportunity to work with cutting-edge technology and contribute to the development of...
-
Software Development Engineer
2 days ago
Chennai, Tamil Nadu, India myGwork Full timeUnlock the Future of ReadingThis role offers a unique opportunity to be part of Amazon's Kindle Content Protection team, working on cutting-edge technology to secure books delivered across devices. As a senior software developer, you will help build high-performance end-to-end software solutions involving Kindle Applications.About the JobWe are seeking an...
-
Digital Operations Manager for Kindle Books
3 weeks ago
Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full timeJob OverviewADCI MAA 15 SEZ is a cutting-edge company that prides itself on innovation and growth. Our mission is to offer our customers the most convenient and affordable products possible.As a Digital Operations Manager for Kindle Books, you will be part of a team that aims to revolutionize the way people read books. We envision a future where every book,...
-
Chennai, Tamil Nadu, India myGwork Full timeThis is an exciting opportunity to work with Amazon, a leading inclusive employer and member of myGwork – the largest global platform for the LGBTQ+ business community.Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework that enables authors to publish e-books directly to the Amazon Kindle store. As a Customer Support Specialist,...
-
Digital Media Solutions Engineer
2 days ago
Chennai, Tamil Nadu, India myGwork Full timeJob OverviewThis position is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We are seeking a highly skilled Digital Media Solutions Engineer to join our team.About the RoleThe Digital Media Technology group builds unique and exciting digital products and responsible for Amazon...
-
Senior Software Development Engineer
2 days ago
Chennai, Tamil Nadu, India myGwork Full timeAmazon Kindle Engineering Support TeamThis role is part of the Amazon Kindle Engineering Support team, which provides production engineering support and multifaceted services to the Kindle digital product family.About the RoleThe ideal candidate will have a strong background in software development, troubleshooting, and debugging technical systems....
-
Digital Product Developer for Amazon Kindle
2 days ago
Chennai, Tamil Nadu, India myGwork Full timeCompany OverviewAmazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community, is dedicated to inspiring readers by making it easy to read more and get more out of reading.Job SummaryWe are seeking a skilled Digital Product Developer to join our team behind Amazon's newest innovation. As a Digital...
-
Senior Digital Experience Engineer
2 days ago
Chennai, Tamil Nadu, India myGwork Full timeCompany Overview:">We are a part of world's largest and oldest digital book store service.">Job Description:">We are looking for Quality Assurance Engineer with passion to improve quality for e-book customers to easily purchase e-books and kindle subscriptions. As an engineering team we thrive on innovation that delights our customers and keeps them coming...
-
Customer Service Representative
2 days ago
Chennai, Tamil Nadu, India myGwork Full timeAt myGwork, we're seeking a skilled Customer Service Representative to join our team in providing exceptional support to publishers using Amazon's Kindle Direct Publishing (KDP) platform.About the RoleWe're looking for a highly motivated and detail-oriented individual who can effectively communicate with vendors in Portuguese and English, responding to...