Kindle Digital Product Support Engineer

2 days ago


Chennai, Tamil Nadu, India myGwork Full time
Software Deployment and Engineering Role

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

About the Job

The Amazon Kindle Reader Support Engineering team provides production engineering support. It is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This role requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Responsibilities
  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
  • Work on operations and maintenance driven coding projects, primarily in Java, C and C++
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Ownership of one or more Digital products or components
  • Customer notification and workflow coordination and follow-up to maintain service level agreements
  • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
Requirements
  • 2+ years of software development, or 2+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages
Bonus Requirements
  • Knowledge of web services, distributed systems, and web application development
  • Experience troubleshooting & maintaining hardware & software RAID
  • Experience with REST web services, XML, JSON
What You Can Expect

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit



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