Software Support Engineer
1 day ago
The eBook industry is at a pivotal stage, experiencing rapid growth and transformation. We are seeking exceptional software engineers to collaborate with us in continuously enhancing our customer experience, striving for the ambitious goal of making "Every book, ever written, in any language, all available in less than 60 seconds" a reality.
The Kindle Store team is responsible for designing and operating the Kindle books shopping experience across various platforms globally. This encompasses the retail website, e-ink devices, Kindle Fire devices, and Kindle reading apps. Our primary objective is to create a seamless store that enables customers to easily find relevant content.
As a support engineer, your key responsibilities will include:
- Developing tools, applications, and scripts to alleviate operational burdens on support engineers and operations teams
- Providing engineering support for incoming tickets, encompassing extensive troubleshooting and debugging, covering multiple product lines
- Working on maintenance-driven coding projects, primarily in Perl or shell scripts, web technologies, and Java-based projects
- Reading and understanding complex application code, making code fixes to resolve support issues
- Software deployment support in staging and production environments
- Developing tools to aid operations and maintenance
- System and support status reporting
- Owning one or more digital products or components
- Customer notification and workflow coordination to maintain service level agreements
We are open to hiring candidates to work out of Chennai, Tamil Nadu. To be successful in this role, you should possess:
- 2+ years of software development experience or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Scripting experience in modern programming languages
A successful candidate will have:
- Experience with AWS, networks, and operating systems (preferred qualifications)
The estimated annual salary for this position ranges from $80,000 to $120,000, depending on location and experience.
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