Software Engineering Support Specialist
4 weeks ago
On a typical day, engineers might dive deep into understanding the root cause of customer issues, investigate why a metric is trending the wrong way, consult with top engineers at Amazon, or discuss radical new approaches to automate operational issues.
Job RequirementsBasic Qualifications
- 4+ years of software development or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern programming languages
- Experience in agile/scrum or related collaborative workflow
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
Job Summary
We are seeking a skilled Senior Support Engineer to join our team. This role requires the ability to learn quickly and work on disparate and overlapping tasks. The successful candidate will have strong troubleshooting and debugging skills, experience with Unix and modern programming languages, and a background in agile/scrum or related collaborative workflows.
Job Description
The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This role will involve providing support of incoming tickets, working on operations and maintenance driven coding projects, software deployment support in staging and production environments, developing tools to aid operations and maintenance, and system and support status reporting.
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