Software Support Specialist

3 weeks ago


Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

Job Overview

We are seeking a highly skilled Cloud Operations Engineer to join our team at ADCI - Tamil Nadu. As a Cloud Operations Engineer, you will be responsible for providing production engineering support and contributing to the development of world-class software for our customers.

Key Responsibilities

  • Provide support of incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services.
  • Work on operations and maintenance driven coding projects, primarily in Java and C++.
  • Support software deployment in staging and production environments.
  • Develop tools to aid operations and maintenance.
  • Report system and support status.
  • Own one or more digital products or components.
  • Coordinate customer notifications and workflows to maintain service level agreements.
  • Collaborate with support teams for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set.

Requirements

  • 4+ years of software development or technical support experience.
  • Experience in troubleshooting and debugging technical systems.
  • Knowledge of Unix and modern programming languages.
  • Experience in agile/scrum or related collaborative workflows.
  • PREFERRED QUALIFICATIONS: Knowledge of distributed applications, UNIX/Linux operating systems, and experience analyzing and troubleshooting RESTful web API calls.


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