IT Support Specialist
1 month ago
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team at Saama. The successful candidate will be responsible for providing technical support and assistance to our customers, ensuring that their computer systems and networks are running smoothly and efficiently.
Key Responsibilities
- Provide technical support and assistance to customers via phone, email, and on-site visits.
- Diagnose and resolve technical issues with computer systems, networks, and software.
- Install, configure, and maintain computer hardware and software.
- Monitor and manage network security compliance.
- Collaborate with the network team to provide on-site support.
- Document and audit all processes at the service desk.
- Manage hardware and software inventory.
- Coordinate with vendors and OEMs.
Requirements and Skills
- 2-3 years' experience as a Desktop Support Engineer.
- Experience with system installation, configuration, and analysis.
- Knowledge of Windows OS, Apple IOS, and network security practices.
- Excellent problem-solving and multitasking skills.
- Good written and verbal communication.
Qualification
- Bachelor's degree in IT, Computer Science, or equivalent.
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