Software Support Specialist

4 weeks ago


Chennai, Tamil Nadu, India ADCI - Karnataka Full time
About the Role

As a Software Support Specialist at ADCI - Karnataka, you will be responsible for providing top-notch support to our customers. You will work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies. Your primary goal will be to ensure the smooth operation of our music platform, identifying and resolving technical issues in a timely manner.

Key Responsibilities

Provide support for incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services.

Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies.

Software deployment support in staging and production environments.

Develop tools to aid operations and maintenance.

System and Support status reporting.

Ownership of one or more Digital products or components.

Customer notification and workflow coordination and follow-up to maintain service level agreements.

Work with engineering team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.

Requirements

- 2+ years of software development, or 2+ years of technical support experience.
- Bachelor's degree in engineering or equivalent.
- Experience troubleshooting and debugging technical systems.
- Experience in Unix.
- Experience scripting in modern program languages.

Preferred Qualifications

- Experience with AWS, networks, and operating systems.

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