Digital Product Support Specialist
17 hours ago
**About Amazon and myGwork**
Amazon is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. As a Digital Product Support Specialist, you will be part of a dynamic team that strives to deliver exceptional customer experiences across various platforms.
**Job Overview**
The eBook industry is rapidly evolving, and we are seeking excellent software engineers to join us in improving our customer experience towards our goal of making every book available in less than 60 seconds. The Kindle Store team builds and operates the shopping experience across platforms worldwide, including retail websites, e-ink devices, Kindle Fire devices, and reading apps.
As a support engineer, your work will involve developing tools, applications, and scripts to resolve operational burdens, providing engineering support for incoming tickets, working on maintenance-driven coding projects, and deploying software in staging and production environments.
**Key Responsibilities**
Your key job functions will include:
- Providing extensive troubleshooting and debugging for multiple product lines
- Working on maintenance-driven coding projects primarily in Perl, shell scripts, web technologies, and Java-based projects
- Reading and understanding complex application code and making code fixes to resolve support issues
- Supporting software deployment in staging and production environments
- Developing tools to aid operations and maintenance
- System and support status reporting
- Ownership of one or more digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
**Requirements and Qualifications**
We require:
- 2+ years of software development or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern programming languages
We prefer candidates with:
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting and maintaining hardware and software RAID
- Experience with REST web services, XML, JSON
**Salary and Benefits**
The estimated salary for this position is around $140,000 per year, depending on location and experience. Amazon offers a competitive benefits package, including comprehensive health insurance, retirement savings plans, and opportunities for professional growth and development.
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