Digital Product Specialist III L4
1 day ago
At myGwork, we're seeking a highly skilled Digital Product Specialist III L4 to join our team. In this role, you will be responsible for providing support services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment.
About the RoleWe are an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Digital Product Specialist III L4, you will have the opportunity to work on multifaceted services projects, including extensive troubleshooting tasks, software deployment support in staging and production environments, and developing tools to aid operations and maintenance.
This is a critical role that requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. We value our team members' growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Responsibilities- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services.
- Work on operations and maintenance driven coding projects, primarily in shell scripts, web technologies, with the potential for Java-based projects.
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow coordination and follow-up to maintain service level agreements.
Amazon is a leading e-commerce company that offers a range of products and services, including eBooks, music, and video streaming. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online.
About the TeamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
RequirementsTo be successful in this role, you will need:
- 2+ years of software development, or 2+ years of technical support experience.
- Experience troubleshooting and debugging technical systems.
- Experience in Unix.
- Experience scripting in modern program languages.
The following qualifications are preferred:
- Knowledge of web services, distributed systems, and web application development.
- Experience troubleshooting & maintaining hardware & software RAID.
- Experience with REST web services, XML, JSON.
We offer a comprehensive benefits package, including:
- A competitive salary: $110,000 - $140,000 per year.
- A generous stock option plan.
- A flexible work environment.
- Ongoing learning experiences.
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
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