Technical Operations Specialist
1 day ago
At myGwork, we're committed to creating a welcoming and inclusive environment for our employees. As a Support Engineer III, you'll be part of our Reading Subs support engineering team, working on world-class software for Amazon's customers.
The Kindle Unlimited (KU) is Amazon's digital reading subscription service, offering members access to millions of titles across eBooks, audiobooks, comics, magazines, and more. Your role will involve providing production support, working with development teams, and collaborating with production operations teams for software product release coordination and deployment.
Key Responsibilities:
- Provide support for incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services
- Work on operations and maintenance-driven coding projects in Ruby, Rails, Java, Python, or shell scripts, Spring Boot, web services
- Support software deployment in staging and production environments
- Develop tools to aid operations and maintenance
- Report system and support status
- Take ownership of support for one or more products or components
- Coordinate customer notifications and workflow follow-up to maintain service level agreements
- Collaborate with dev teams for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set
BASIC QUALIFICATIONS:
- 3+ years of software development or technical support experience
- Experience troubleshooting and debugging technical systems
- Unix experience
- Scripting experience in modern programming languages
- Creativity and initiative to improve productivity and develop defect reduction strategies using automation or creative processes
PREFERRED QUALIFICATIONS:
- Knowledge of web services, distributed systems, and web application development
- Experience with REST web services, XML, JSON
- Scripting experience in one or more language (e.g., Bash, Python, Perl, Ruby)
- Development or technical support experience
- Demonstrated problem-solving skills and passion for operational excellence
We strive to create an inclusive work environment that empowers Amazonians to deliver exceptional results for our customers. If you require accommodations during the application and hiring process, please visit our website for more information.
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