Technical Operations Specialist
1 day ago
At Amazon Music, we are revolutionizing the way people experience music. As a Technical Operations Specialist, you will play a critical role in ensuring the seamless delivery of our music streaming services to millions of customers around the world.
Job SummaryWe are seeking an experienced professional to join our agile team as a Technical Operations Specialist. In this role, you will be responsible for leading the onboarding process, providing support for incoming tickets, and working on operations and maintenance driven coding projects primarily in Java, Perl, or shell scripts, and AWS technologies. You will also develop tools to aid operations and maintenance, system and support status reporting, and ownership of two or more digital products or components. Additionally, you will work with customer notification and workflow coordination and follow-up to maintain service level agreements.
Responsibilities- Lead the onboarding process for technical and operational tasks from Engineering team to Support team
- Provide support for incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services
- Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies
- Develop tools to aid operations and maintenance
- System and support status reporting
- Ownership of two or more digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
To be successful in this role, you will need:
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern programming languages
The following qualifications would be advantageous:
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
At myGwork, we value diversity and inclusion in the workplace. As an inclusive employer, we provide a supportive environment where all employees can thrive. Our company culture is built on a foundation of respect, empathy, and open communication. If you have a disability and require accommodations during the application and hiring process, please let us know. We are committed to making our recruitment process accessible to all applicants.
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