Technical Operations Specialist
1 week ago
This role plays a vital part in ensuring the smooth operation of our engineering teams. As a Technical Operations Specialist, you will be responsible for troubleshooting operational issues, providing technical solutions, and implementing new products and services.
Responsibilities:- Drive issues to closure by engaging all relevant resources and leading technical bridges to provide troubleshooting direction.
- Advocate for Engineering Operations procedures, policies, and processes to ensure projects are fully integrated into the operations environment.
- Create data and metric systems to track operational workflows and analyze results to identify problem areas.
- Provide input to Engineering and vendors on defects and required enhancements while attaining industry-standard technical certifications.
- Perform complex maintenance tests, identify and escalate issues, and ensure all maintenance is properly validated to minimize subscriber impact.
- Bachelor's Degree or equivalent experience.
- 5-7 years of relevant work experience.
- Strong technical knowledge and skills, particularly in design considerations for new products and architectural changes to existing products.
- Excellent analytical, problem-solving, and communication skills.
- Ability to lead teams, work independently, and prioritize tasks effectively.
The estimated annual salary for this position is $80,000 - $120,000, depending on location and experience. Comcast provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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