Cloud Support Engineer

7 days ago


Chennai, Tamil Nadu, India Mastech Digital Full time

Mastech Digital is a leading service-based company that provides innovative solutions to its clients. As a Cloud Support Engineer, you will be responsible for overseeing the smooth operation of both Level 1 (L1) and Level 2 (L2) support teams. This position requires a seasoned professional with a strong technical background, exceptional leadership skills, and a dedication to delivering superior customer service.

Estimated salary: $80,000 - $120,000 per year. Location: Chennai, Tamil Nadu (remote work options available).

The successful candidate will have a Bachelor's or Master's degree in Computer Science & Engineering, or a related field, and at least 7-10 years of experience in IT support, with at least 3-5 years in a lead role in Managed Services projects providing L1 & L2 support.

You will provide leadership and direction to the L1 and L2 support teams, ensuring effective coordination and collaboration among team members. You will serve as primary technical authority offering guidance and support to L1 and L2 teams, actively involved in the resolution of complex technical issues that escalate beyond the capabilities of L1 and L2 technicians.

Your responsibilities will include conducting Root Cause Analysis (RCA) to identify the underlying causes of technical issues and implementing corrective actions to prevent recurrence. You will ensure all support activities align with industry best practices and organizational standards, developing and maintaining documentation of standard operating procedures ensuring all team members are adequately trained.

You will develop and maintain key performance indicators (KPIs) to measure the effectiveness of L1 and L2 support activities, staying abreast of the latest industry trends and technologies, integrating them into the support framework where applicable. Strong technical proficiency in Google Cloud Platform (GCP) services, particularly BigQuery, Cloud Composer, Dataflow, Pub/Sub, GKE, and Cloud Storage, is highly desirable.


  • Cloud AI Engineer

    4 days ago


    Chennai, Tamil Nadu, India Cloud Destinations Full time

    **About Cloud Destinations:**We are one of the fastest-growing IT services companies in North America, specializing in cloud computing, software engineering, IT security, and data engineering. With a global presence, we deliver top-tier services to clients worldwide.As a Senior Generative AI Specialist at Cloud Destinations, you will play a critical role in...


  • Chennai, Tamil Nadu, India Cloud Counselage Pvt Ltd Full time

    Job OverviewThe Application Support Engineer will provide technical assistance and troubleshooting for our cloud-based software applications, ensuring high levels of performance and user satisfaction.Key Responsibilities:Manage a large volume of incoming support requests to identify customer needs and achieve satisfaction.Perform weekly reviews of closed...


  • Chennai, Tamil Nadu, India Mastech Digital Full time

    Company OverviewMastech Digital is a leading provider of digital transformation and technology solutions. Our team is passionate about delivering exceptional customer experiences through innovative solutions and best-in-class support services.Job SummaryWe are seeking an experienced Cloud Support Engineering Lead to join our team in Chennai, India. As a...


  • Chennai, Tamil Nadu, India Mastech Digital Full time

    Job Title: Senior Cloud Support Engineer - LeadWe are seeking a seasoned technical leader to oversee and ensure the smooth operation of our Level 1 and Level 2 support teams. As a Senior Cloud Support Engineer - Lead, you will provide guidance and direction to your team members, ensuring effective coordination and collaboration among them.


  • Chennai, Tamil Nadu, India Cloud Destinations Full time

    ResponsibilitiesAs a Senior Backend Engineer at Cloud Destinations, your key responsibilities will include:Designing, developing, and deploying scalable cloud-based infrastructure using AWS servicesCollaborating with cross-functional teams to understand business requirements and contribute to technical specifications and software solutionsOptimizing code,...

  • Cloud Support Lead

    2 weeks ago


    Chennai, Tamil Nadu, India Mastech Digital Full time

    We are seeking a seasoned professional to lead our support teams, ensuring effective coordination and collaboration among team members.Job DescriptionAs a Cloud Support Lead, you will oversee and ensure the smooth operation of both Level 1 (L1) and Level 2 (L2) support teams. This position requires a strong technical background, exceptional leadership...


  • Chennai, Tamil Nadu, India Cloud Destinations Full time

    **Job Overview:** Cloud Destinations is expanding its data engineering team and seeks a Senior Data Engineering Manager to lead the charge. As a key member of our leadership team, you will be responsible for designing and implementing scalable data pipelines and architectures, as well as leading a team of experienced engineers to deliver high-quality data...


  • Chennai, Tamil Nadu, India Getinz Full time

    At Getinz, we are seeking a skilled Cloud Support Engineer to join our team. The ideal candidate will have experience with AWS cloud services and application support.Job DescriptionWe are looking for a talented individual who can provide first and second-level support, troubleshoot application issues, and escalate as necessary. You will work closely with...


  • Chennai, Tamil Nadu, India Movate Full time

    Job DescriptionMovate is seeking a highly skilled Cloud Support Engineer for IIS to join our team. As a key member of our infrastructure team, you will be responsible for providing technical support and expertise in managing and troubleshooting Windows-based applications hosted on Microsoft IIS.Key Responsibilities:Application Support: Provide technical...


  • Chennai, Tamil Nadu, India Basis Cloud Solutions Full time

    Basis Cloud Solutions - Shape the Future of CloudTechWe are a leading provider of enterprise application solutions, offering a comprehensive approach encompassing both Intelligent Process Orchestration and Background Job Management with Identity Governance and Administration.This powerful combination offers a distinct advantage in today's complex...


  • Chennai, Tamil Nadu, India Industrial Support Services Full time

    About the RoleWe are seeking a highly motivated Diploma Fresher Mechanical Engineer to join our team at Industrial Support Services.The successful candidate will have strong knowledge of mechanical engineering principles and practices, as well as excellent problem-solving skills.


  • Chennai, Tamil Nadu, India Mastech Digital Full time

    Job SummaryWe are seeking a seasoned Cloud Engineering Lead to oversee the support operations for our Google Cloud Platform (GCP) services. As a key member of our team, you will be responsible for leading and directing Level 1 and Level 2 support teams, ensuring effective coordination and collaboration among team members.About the RoleThis is a challenging...

  • Chief Data Engineer

    4 days ago


    Chennai, Tamil Nadu, India Cloud Destinations Full time

    **Job Title:** Chief Data Engineer**About the Role:** Cloud Destinations is seeking a highly skilled Chief Data Engineer to lead our data engineering team, driving the design, development, and maintenance of scalable data pipelines and architecture.We are looking for a technical leader who can collaborate with cross-functional teams, including data science,...


  • Chennai, Tamil Nadu, India Mastech Digital Full time

    Join Mastech Digital as a Cloud Support Leadership professional and take your career to new heights.About the RoleMastech Digital is seeking a seasoned Lead Support Engineer with expertise in Google Cloud Platform (GCP) to oversee and ensure the smooth operation of both Level 1 (L1) and Level 2 (L2) support teams. As a key member of our team, you will...


  • Chennai, Tamil Nadu, India Trimble Full time

    About Trimble">Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life.">Job Overview">We are seeking a highly skilled Senior Technical Support Engineer to join our Cloud Software team. As a key member of our support team, you will be responsible...


  • Chennai, Tamil Nadu, India Mastech Digital Full time

    Job OverviewMastech Digital is a leading provider of IT services, and we are seeking an experienced Cloud Support Leader to join our team. As a key member of our support organization, you will be responsible for overseeing the day-to-day operations of our Level 1 and Level 2 support teams, ensuring seamless delivery of technical services to our clients.Key...


  • Chennai, Tamil Nadu, India Mastech Digital Full time

    Job DescriptionMastech Digital, a leading provider of innovative IT solutions, is seeking a seasoned Lead Cloud Support Engineer to oversee and ensure the smooth operation of our Level 1 and Level 2 support teams. This position requires a strong technical background, exceptional leadership skills, and a dedication to delivering superior customer...


  • Chennai, Tamil Nadu, India ECS Cloud Infotech Pte Ltd Full time

    We are seeking a highly skilled Cloud Infrastructure Engineer to join our team at ECS Cloud Infotech Pte Ltd.About UsECS Cloud Infotech Pte Ltd is a leading provider of cloud-based solutions, and we are committed to delivering exceptional services to our clients.SalaryThe estimated annual salary for this position is ₹1,200,000 - ₹2,400,000 depending on...


  • Chennai, Tamil Nadu, India Rubix Cloud Technologies Full time

    Rubix Cloud Technologies - A Great Place to WorkWe are a dynamic and innovative company that offers a collaborative work environment and opportunities for career growth. As an Oracle HCM Technical Specialist, you will work closely with our team to design, implement, and maintain custom solutions using Oracle HCM Cloud. We are committed to delivering...


  • Chennai, Tamil Nadu, India Rubix Cloud Technologies Full time

    About the RoleWe are looking for a talented HCM Technical Specialist to join our team at Rubix Cloud Technologies. As an HCM Technical Specialist, you will be responsible for working closely with our clients to develop custom integrations between Oracle HCM Cloud and other systems, creating custom reports and analytics using Oracle BI Publisher, and...