Cloud Support Engineer with AWS Experience
2 days ago
At Getinz, we are seeking a skilled Cloud Support Engineer to join our team. The ideal candidate will have experience with AWS cloud services and application support.
Job DescriptionWe are looking for a talented individual who can provide first and second-level support, troubleshoot application issues, and escalate as necessary. You will work closely with internal users to understand issues and ensure timely resolution.
Key Responsibilities:- L1 & L2 Application Support: Provide first and second-level support, troubleshooting application issues, and escalating as necessary.
- Customer Engagement: Collaborate with internal users to understand issues and ensure timely resolution.
- Monitoring: Monitor and maintain application performance, proactively addressing potential issues.
- Incident Management: Log and manage incidents using a ticketing system, ensuring resolution within SLA timelines.
- AWS Cloud Support: Provide support for applications hosted on AWS, ensuring optimal performance and resolving cloud-related issues.
We are looking for candidates with the following skills and qualifications:
- Experience with AWS cloud services
- Application support expertise
- Strong verbal and written communication skills
- Strong analytical skills with a focus on diagnosing and resolving complex issues
We offer a competitive salary range of $80,000 - $120,000 per year, based on experience.
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