Cloud Support Engineer with AWS Experience

2 days ago


Chennai, Tamil Nadu, India Getinz Full time

At Getinz, we are seeking a skilled Cloud Support Engineer to join our team. The ideal candidate will have experience with AWS cloud services and application support.

Job Description

We are looking for a talented individual who can provide first and second-level support, troubleshoot application issues, and escalate as necessary. You will work closely with internal users to understand issues and ensure timely resolution.

Key Responsibilities:
  • L1 & L2 Application Support: Provide first and second-level support, troubleshooting application issues, and escalating as necessary.
  • Customer Engagement: Collaborate with internal users to understand issues and ensure timely resolution.
  • Monitoring: Monitor and maintain application performance, proactively addressing potential issues.
  • Incident Management: Log and manage incidents using a ticketing system, ensuring resolution within SLA timelines.
  • AWS Cloud Support: Provide support for applications hosted on AWS, ensuring optimal performance and resolving cloud-related issues.
Required Skills and Qualifications

We are looking for candidates with the following skills and qualifications:

  • Experience with AWS cloud services
  • Application support expertise
  • Strong verbal and written communication skills
  • Strong analytical skills with a focus on diagnosing and resolving complex issues
Benefits

We offer a competitive salary range of $80,000 - $120,000 per year, based on experience.


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