Customer Service Specialist for Kindle Direct Publishing
3 weeks ago
This is an exciting opportunity to join myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As a Customer Service Specialist for Kindle Direct Publishing, you will be part of a revolutionary product that is changing the way people publish.
Key Responsibilities- Process and respond to emails, phone calls, and chats received from publishers in Portuguese and English
- Investigate payment concerns brought up by English and Portuguese-speaking customers
- Demonstrate clear and polite written and verbal communication
- Maintain a positive and professional demeanor at all times
- Meet or exceed all quality, productivity, and time management goals as set by management
- B2 certification in Portuguese
- Must be fluent in Portuguese and English in written and verbal communication
- Should be willing to work from the office as VCC is not available
- Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats, and/or emails
- Adequate communication skills
- Proven ability to provide high-quality customer service in a fast-changing environment by developing personalized responses for publisher questions
At myGwork, we value diversity and inclusivity. We are a member of the largest global platform for the LGBTQ+ business community and strive to create a welcoming and supportive environment for all our employees.
What We Offer- An estimated salary range of $40,000 - $60,000 per annum
- A dynamic and challenging work environment
- The opportunity to work on a revolutionary product that is changing the way people publish
Please submit your application, including your resume and a cover letter, to [insert contact information].
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Chennai, Tamil Nadu, India myGwork Full timeThis is an exciting opportunity to work with Amazon, a leading inclusive employer and member of myGwork – the largest global platform for the LGBTQ+ business community.Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework that enables authors to publish e-books directly to the Amazon Kindle store. As a Customer Support Specialist,...
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